Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • We offer a 60 min response time guarantee for each trouble ticket or e–mail that you send to the tech support team. We will quickly reply to all the general questions and forward the case to our server administrators in case additional assistance is needed. If you make use of the Managed Servers package, we will carry out any of the included server administration tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Class Customer Support Service

  • We’ll be available to you 24/7 to respond to any queries that you may have related to our Hosting Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help handling server administration tasks, you can take a look at our Managed Servers package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated web hosting plan comes with our free–of–cost Hosting Control Panel, which features an in–depth knowledge base plus a collection of step–by–step video tutorials. Whenever you require assistance working with the Hosting Control Panel, just click the Help or Videos buttons in the upper right corner.