24/7 Customer Support in Shared Web Hosting
All our shared web hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting solutions well before you make an order or you are a current customer and you have any kind of question or a problem, you'll be able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any issues that require more time to research and take care of. Unlike various other web hosting suppliers, our trouble tickets have a warranted max response time of just one hour, which means that whatever your issue is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we offer come with 24/7 customer and technical support, therefore no matter what problem you have, you will be able to get in touch with us and we'll help you quickly. Our guaranteed reply time for every email message or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the reply time hardly ever is more than 20 min. Furthermore, we have phone support with multiple local numbers worldwide and a live chat, so that you are able to contact us and get more info about our services even if you don't have an account yet. We can help you with nearly any question or a problem you may have - payment methods, package specs, email setup, web hosting account settings, and so on. If you use our services, you won't ever have an issue where you should wait for a couple of days to get a problem resolved like you may need to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties or questions about the pre-installed software the server comes equipped with. In case you haven't bought your VPS server plan yet, you can learn a lot more about our services by giving us a phone call or via our live chat service. For more technical issues, you will be able to send an e-mail or open a ticket from your billing Control Panel and you will receive assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The actual answer time normally does not extend past 30 minutes. If you'd like to have assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to every single VPS plan and our admins can help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide feature 24/7 support through numerous means of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the packages or you have various billing or general questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat support and talk to a live representative. For strictly technical problems that need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to track a particular matter. The answer time for them rarely surpasses half an hour, which means that you can forget about waiting for a whole day to get support. Our support service is available for all the server-related issues, and the pre-installed software. If you want assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we provide for all plans.