Integrated Ticketing System in Shared Web Hosting
In contrast to what you may find with many other web hosting providers, the ticketing system that we’re using with our shared web hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to memorize different logon credentials, since you will be able to manage your tickets and the web hosting account itself from one location. So, in case you have an enquiry or confront an obstacle, you can contact our support engineers right away. Our ticketing system comes with a clever search functionality. This implies that even if you’ve posted an enormous number of tickets through the years, you will be able to track down the one that you need effortlessly. Moreover, you can check knowledge base recommendations for troubleshooting commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in one place, which is the reason why we’ve integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server account. This will enable you to handle the correspondence with our help desk staff together with your data, so you will not need to remember one more log-on name for a separate interface. You’ll be able to open a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the content within your account. Besides, you can go through older tickets using a clever search filter or read relevant FAQ articles, which contain solutions to common issues. The integrated trouble ticket system is monitored 24x7 with the maximum response time being only 60 minutes, so there will always be somebody to assist you.