There are different ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. This is the least complicated form of communication for many reasons. In case no help desk support staff representative is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy & paste extensive pieces of info without worrying about misprints, and in case a specific problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in the very same location, so each party can always see the comments written by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you have to supply information or to follow directions, you’ll have to use no less than 2 separate admin dashboards and this number could increase if you wish to manage a number of domain names. Moreover, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Web Hosting

In contrast to what you may find with many other web hosting providers, the ticketing system that we’re using with our shared web hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to memorize different logon credentials, since you will be able to manage your tickets and the web hosting account itself from one location. So, in case you have an enquiry or confront an obstacle, you can contact our support engineers right away. Our ticketing system comes with a clever search functionality. This implies that even if you’ve posted an enormous number of tickets through the years, you will be able to track down the one that you need effortlessly. Moreover, you can check knowledge base recommendations for troubleshooting commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more efficient to manage everything in one place, which is the reason why we’ve integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server account. This will enable you to handle the correspondence with our help desk staff together with your data, so you will not need to remember one more log-on name for a separate interface. You’ll be able to open a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the content within your account. Besides, you can go through older tickets using a clever search filter or read relevant FAQ articles, which contain solutions to common issues. The integrated trouble ticket system is monitored 24x7 with the maximum response time being only 60 minutes, so there will always be somebody to assist you.