One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our shared web hosting plans and you have a question or chance upon an obstacle, you can get in touch with us 24-7 by opening a client support ticket or by sending an e-mail and we’ll make sure that you have a response in no more than 1 hour. If the issue can be resolved, we will do it before we respond, while if there is something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what possible solutions to try, etc. Normally, you will obtain a reply within no more than 30 minutes, so waiting for hours and hours on end or even for more than a day to obtain help is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a trouble ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll have a response within maximum one hour. You can touch base with us whenever you need with regards to billing, general or technical matters and considering that we will be at your disposal 24 hours a day, you’ll invariably obtain support in a timely manner. Based on the particular question or issue, we will supply you with more details, eliminate the problem if it has been caused by something that’s within our reach or tell you what to do on your end in case you need to change a specific setting for an Internet app that we can’t access. You can forget about waiting around for a day for each and every answer. Actually, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.