If you ever have any enquiries in regard to your web hosting plan or if you experience a problem with your websites, you will have to touch base with the hosting company’s help desk support team. It may not make a difference how soon they will respond when you have a generic query, but an issue such as an ill-applied web application update, for example, may lead to your site becoming damaged or unavailable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. In case you offer goods or services online, any outage will badly influence your website and you may lose existing or potential visitors. A lot of hosting providers, especially resellers, reply to emails and trouble tickets within 24 hours, but in the Internet era this is far too long, as visitors will hardly ever go back to a site that isn’t functioning correctly for an extended interval.

One-Hour Response Guarantee in Shared Web Hosting

In case you are using one of our shared web hosting plans and you have a question or chance upon an obstacle, you can get in touch with us 24-7 by opening a client support ticket or by sending an e-mail and we’ll make sure that you have a response in no more than 1 hour. If the issue can be resolved, we will do it before we respond, while if there is something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what possible solutions to try, etc. Normally, you will obtain a reply within no more than 30 minutes, so waiting for hours and hours on end or even for more than a day to obtain help is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a trouble ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll have a response within maximum one hour. You can touch base with us whenever you need with regards to billing, general or technical matters and considering that we will be at your disposal 24 hours a day, you’ll invariably obtain support in a timely manner. Based on the particular question or issue, we will supply you with more details, eliminate the problem if it has been caused by something that’s within our reach or tell you what to do on your end in case you need to change a specific setting for an Internet app that we can’t access. You can forget about waiting around for a day for each and every answer. Actually, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.