Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help Center incorporated into 1stEZ’s Hosting Control Panel. It features an enormous repository with frequently asked questions and comprehensive instructional articles written by our proficient client support team.

  • Top quality support service

  • Tutorial Video Clips

  • If you wish to see how a task is done or how an issue is settled, rather than just reading about it, examine our collection of step–by–step video tutorials. They cover lots of different topics and will help you swiftly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 customer service and include a 1–hour response time guarantee. Our accomplished techs will be at your disposal 24/7 and will fix any issue that you might run into within less than 1 hour after the ticket submission. In most cases, a reply will be provided to you within 20 minutes.