1 hour ticket response
We are dedicated to delivering a prompt and accurate answer to each support ticket posted by a client. Our capable help desk team members will examine your problem and will think of the best solution. We offer a 1–hour response time guarantee for all client support tickets. In fact, the average customer support ticket response time has proved to be twenty minutes.
A First–Class Client Support Service
Each member of our client service staff has lots of years of experience in the shared web hosting plans market and the vast majority of them have worked for us for at least 5 years. They all are ready to answer all your queries in the most competent manner possible.
An Intuitive Help Section
To help you find a quick tip on how to use a certain service, we have integrated a very user–friendly Help section in the Hosting Control Panel. You can browse through an enormous selection of web hosting account management articles and website management articles, have a glance at the F.A.Q. database or watch our educational video tutorials.
